For information on the ordering and payment process, visit How To Order Hawk & Owl Jewellery

For information on Refunds and Warranty, visit the Refunds and Warranty page.

SECURITY:
With a secure payment-transaction system, our customers can feel safe shopping here at Hawk & Owl. We have integrated with the most widely-used and secure payment systems in order to meet this need. Please read below for details on how Secure Shopping is accomplished on our site.

	•		Third-Party Transaction Handling To ensure the greatest security, credit card transactions are not processed at the Hawk & Owl site. Instead, we opted for transaction processing with one of the internet's largest and most popular ecommerce processing firms, Moneris Solutions.
	•		Your Information Is Handled By Experts This means that your information is handled by a company whose business it is to ensure security and accuracy while shopping on the internet. Moneris Solutions is a joint venture between the Royal Bank of Canada and the Bank of Montreal, and uses leading-edge security and technology to process transactions over the internet, as well as through point-of-sale terminals throughout Canada and the U.S.
	•		We Are Bound To Comply With Ethical Business Practices Being registered with Moneris also means that we are bound by ethical standards of business practice. Moneris reserves the right to audit Hawk & Owl to ensure that these standards are met with when dealing with our customers. We are registered with Moneris Solutions, and transactions can be scrutinized by them if necessary.
	•		So We Can Focus On Our Business It also means that we as a business can leave the security and transaction concerns to experts who know their field, and concentrate on providing quality products and service to our customers, and shipping them as quickly as possible.
	•		Visit Moneris We hope you will visit the Moneris website to learn more about them, in order to feel safe and secure when shopping at Hawk & Owl. If you have any further questions or concerns, please feel free to email us at orders@hawknowl.com.
	•		PayPaq PayPaqâ„¢ is accredited with all North American financial institutions. To ensure your payment information is secure we use the Paypaq â„¢ Payment Solutions Gateway. The Paypaq â„¢ Payment Solutions Gateway processes your credit card information securely in real time using the latest available encryption technology . This means your payment information cannot be read as it travels over the Internet to your credit issuing institution. Paypaqâ„¢ Payment Solutions is accredited by all financial institutions in North America.

Questions?
Please feel free to contact us at orders@hawknowl.com if you have any questions or concerns about ordering from us, or if you have placed an order and have not received confirmation information on it.

Enjoy your visit to Hawk & Owl!