Your satisfaction is our greatest concern. We offer a warranty of one year on our products, please see the "Warranty" section below for details on our product warranty.

Refunds are also available in the event you're not satisfied with your purchase. Refunds are available up to 30 days after you've received your Hawk & Owl product. Please refer below for the circumstances required for a refund, and the best method for requesting one.

Warranty Against Defects for One Year
Workmanship is warranted agains defects, and normal use wear and tear for one year. While Hawk & Owl prides itself in quality craftsmanship, there may be instances when your jewellery item starts to show signs of weakness or instability. We will fully warrant the repair and/or replacement of defective merchandise for a period of one year from date of receiving your merchandise. You can make a warranty claim by notifying Hawk & Owl and leave the rest up to us. There is no expense for you to return your item to have it repaired or replaced. Here are some highlights of the warranty:

• Includes return shipping cost.
• Return shipping via popular courier such as UPS or FedEx.
• Defective merchandise repaired and return-shipped within 2 days of receipt.
• You'll only be without your prized jewellery for about 1 week in total.
• See below on how to make a warranty claim.

Warranty Conditions:
Purchaser agrees to warranty under the following conditions:

	•		Warranty claim must be made within 1 year of the date that you received your merchandise (approximately 1 year + 7 days of shipping date)
	•		Warranty applies to normal wear and tear of jewellery merchandise.
	•		Signs of abuse or wilful damage will render the warranty null and void.
	•		In the event of an unset gem (i.e. the stone falls out of its setting), the gemstone must be returned along with the silver setting. We will attempt to reset the stone and/or reproduce a new setting of the same design.
	•		Hawk & Owl reserves the right to replace the setting in the circumstance that repair is not feasible or possible, or if attempting to repair will further damage the setting.
	•		Replacements will be of the same design, but due to the nature of handcrafted jewellery, may have minor variations in its construction, and may not be absolutely 100% the same as original.
	•		Hawk & Owl will make every attempt to reproduce the original design with as much accuracy as is possible, but reserves the right to make changes if it is deemed to strengthen defective design and ensure the longevity of the jewellery item.
	•		Hawk & Owl assumes risk and expense in merchandise returned for warranty purposes, but is not liable for any amount greater than the original purchase price plus the cost of return shipping and handling.

How To Make A Warranty Claim
Before returning your merchandise, it is best to establish a warranty claim by notifying Hawk & Owl at orders@hawknowl.com. We will arrange to have a courier pick up your merchandise and deliver it to us for repair or replacement. This way we know that your claim is on its way and we can correspond with you during your merchandise's trip to us. Here is a list of information we will need in order to establish a warranty claim:

• Order Number
• Date of Purchase
• The name/address of who the merchandise was originally charged to
• A brief description of the defect or problem you're experiencing with the merchandise

Refunds are available under the following circumstances:
For damaged merchandise, please refer to the warranty section above.

	•		Refunds are available up to 30 days after receiving shipped merchandise.
	•		Merchandise must be returned at purchaser's expense and liability.
	•		Hawk & Owl will assume no expense for merchandise returned C.O.D.
	•		Merchandise returned must be in the same condition they were shipped, unless a warranty claim is being issued (please see "Warranty" section above)
	•		Refunds will be applied as a credit to the card that was originally charged for the purchase.
	•		Refunds applied to credit card will be for the original purchase price charged for the merchandise items received back from purchaser.
	•		Credit can be issued to originally charged card within 24 hours of receiving the merchandise back from the purchaser.
	•		Please see below on the best method for receiving a refund.
	•		We regret that there is no refund available on custom orders unless defective (see warranty section above)

How To Get A Refund
Before shipping your merchandise, it is best to establish a refund claim by notifying Hawk & Owl at orders@hawknowl.com. This way we know that your claim is on its way and we can correspond with you during your merchandise's trip to us. Here are a few things we will want you to include in any refund claim:

• Order Number
• Date of Purchase
• The name/address of who the merchandise was originally charged to

Questions?
Please feel free to contact us at orders@hawknowl.com if you have any questions or concerns about ordering from us, or if you have placed an order and have not received confirmation information on it.

Enjoy your visit to Hawk & Owl!